Security and privacy

Built to protect customer data by default.

Protected customer data

All connections use TLS 1.2+ in transit, and uploaded files, Q&A repositories, URL indexes, endpoint instructions, and customer configuration are encrypted at rest with AES-256. Portal sessions use httpOnly cookies with access controls throughout.

Separated knowledge sets

Each managed endpoint is configured around its own customer data so one customer's retrieval content is not used to answer another customer's users.

Limited VectorFAQ visibility

VectorFAQ is designed so personnel do not see who a customer's end users are or what actual questions they ask unless the customer approves access.

Customer-controlled review

Customers control endpoint instructions, excluded topics, approved Q&A, and whether VectorFAQ may review raw questions for support, troubleshooting, or configuration.

Data retention and portability

Your knowledge stays yours. Request an export or deletion of your organization's Q&A and knowledge data at any time and the VectorFAQ team will fulfill it.

No model training on your data

Your data is never used to train AI models. Content is used for retrieval only, scoped to your endpoints, so your knowledge answers only your users' questions.