How may we help you?

You can enter Q&A manually, upload a Q&A list, review suggested questions, add URLs for retrieval, upload files, and define topics that should be excluded from customer self-help.

Yes. VectorFAQ can recommend questions that should be answered, then your team can approve answers and add those Q&A pairs to the repository.

VectorFAQ provides a managed endpoint that can be connected to a button or link on external and internal webpages.

Yes. You can add instructions and excluded topics so the endpoint avoids subjects that should not be handled through customer self-help.

Customers subscribe monthly or annually for endpoint management, customization, login access, and the hosted AI self-service answer system.

Admins can correct or remove any answer from the portal, add excluded topics, and configure escalation routing so uncertain questions go to a human.

Yes. Your Q&A pairs and uploaded knowledge are yours — request an export at any time and the VectorFAQ team will provide it, so there is no lock-in.

No. VectorFAQ uses retrieval only — your content answers your users' questions and is never used to train models.

Managed endpoints run on redundant, serverless AWS infrastructure that scales with traffic and has no single server to fail.

Endpoints keep answering. Once your monthly included volume is used up, questions are served with basic text search instead of AI-powered matching until your next month begins — upgrade your plan if you need more.