VectorFAQ Terms of Service

Effective date: August 27, 2026

These Terms of Service are an agreement between VectorFAQ ("we", "us") and you — and, if you use VectorFAQ for an organization, that organization ("you", "your"). They govern your VectorFAQ account and your use of the VectorFAQ service: the customer portal, managed answer endpoints, widgets, and APIs. By checking the agreement box at signup, creating an account, or using the service, you accept these terms. Our Privacy Policy and Website Terms (linked in the footer) also apply.

Who may use the service. The service is for business use. You must be at least 18 years old, and if you accept these terms on behalf of an organization, you confirm you have authority to bind it.
Your account. Provide accurate registration information and keep it current. Keep your credentials confidential — you are responsible for activity under your account, including team members you invite to your workspace. Tell us promptly if you suspect unauthorized access.
Plans, trials, and billing. Paid plans are billed through our payment processor (Stripe) on the schedule you choose at checkout. Free trials convert to a paid subscription and your card is charged when the trial ends unless you cancel first; one trial per organization. Subscriptions renew automatically each billing period until canceled. You may cancel at any time and keep access through the end of the period you paid for; fees already paid are non-refundable except where the law requires otherwise. Plan limits (such as included monthly question volume) apply, and service over those limits may run in a reduced mode.
Price changes. We may change subscription prices. We will give you at least 30 days' notice by email or in the portal before a price increase, and the new price takes effect at your next renewal after that notice period. If you do not agree with a change, cancel before it takes effect; continuing to use the service after the new price applies means you accept it.
Your content. You own the content you add to the service — Q&A pairs, files, URLs, instructions, and configuration. You grant us a license to host, store, copy, process, index, and display that content as needed to provide, secure, and support the service, including generating search indexes and AI-produced answers from it. You are responsible for having the rights to the content you add and for its accuracy and legality. We do not sell your content and we do not use it to train AI models.
Our intellectual property. We own the service — the software, design, documentation, and the VectorFAQ name and brand. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service while these terms are in effect. You may not copy, modify, reverse engineer, or resell the service, or remove proprietary notices. If you send us feedback or suggestions, we may use them without obligation to you.
Acceptable use. Use the service lawfully and in good faith. You agree not to:
- add content that is unlawful, infringing, deceptive, or harmful;
- upload highly sensitive regulated data — such as government ID numbers, payment card numbers, or health records — unless we agree to it in writing;
- probe, scan, overload, or interfere with the service, or bypass its security or usage limits;
- introduce malware or use the service to distribute it;
- misrepresent who you are or who your endpoint answers on behalf of; or
- resell or provide the service to third parties as your own offering.
AI-generated answers. Endpoint answers are generated from the knowledge you approve, and like all AI output they can be incomplete or inaccurate. You are responsible for reviewing the knowledge you publish and for the answers your endpoint serves to your users. Answers are not legal, medical, financial, or other professional advice.
Third-party services. The service relies on third parties such as Stripe for payments and cloud infrastructure providers for hosting. Their terms govern your use of their services, and we are not responsible for their acts, outages, or policies.
Availability and changes to the service. We work to keep the service available but do not promise uninterrupted or error-free operation; maintenance and factors outside our control can cause downtime. We may improve or change features over time. If a change materially reduces the core functionality of your paid plan, we will tell you in advance.
Suspension and termination. We may suspend or terminate your account for breach of these terms, non-payment, or security or legal risk, with notice when practical. You may close your account at any time. Export your content before your account closes; we may delete your content 30 days after termination.
Disclaimers. The service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of results.
Limitation of liability. To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data. Our total liability for all claims arising out of the service is capped at the amount you paid us in the 12 months before the claim arose (or 100 US dollars if you have paid nothing). These limits do not apply to your payment obligations or either party's willful misconduct.
Indemnification. You will defend and indemnify us against third-party claims arising from your content, your use of the service in violation of these terms, or your violation of the law.
Changes to these terms. We may update these terms. For material changes we will give at least 30 days' notice by email or in the portal before the new terms take effect. Continuing to use the service after the effective date means you accept the updated terms; if you do not agree, stop using the service and cancel your subscription before then.
Governing law and disputes. These terms are governed by the laws of the State of Oregon, USA, without regard to its conflict-of-law rules. Any dispute that we cannot resolve informally will be brought exclusively in the state or federal courts located in Oregon, and both parties consent to jurisdiction there. Before filing a claim, contact us — most issues can be resolved quickly and directly.
General. These terms, together with your checkout selections, are the entire agreement between us about the service. If a provision is unenforceable, the rest remains in effect; not enforcing a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger or sale. Neither party is liable for delays caused by events beyond its reasonable control. We send notices to your account email — keep it current.
Contact. Questions about these terms can be sent through the Contact options in the site footer.