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Q&A builder
Manually enter questions and answers, upload a Q&A list, or review suggested questions VectorFAQ finds for you.
Custom, AI-powered, self-service endpoints
VectorFAQ
Upload your customer-help knowledge, let VectorFAQ suggest new questions to answer, and connect one managed, self-service endpoint to any page, button or link.
- 5
- ways to grow knowledge
- 1
- endpoint per experience
- 24/7
- customer self-service
What VectorFAQ does
Turn your support knowledge into a self-service AI endpoint.
RAG data sources
Add URLs and files that VectorFAQ can query when it needs source-backed context for an answer.
Endpoint delivery
Connect your managed endpoint to a button or link on external and internal webpages.
Conditional routing
Optionally route questions to an email address, phone number, support form, or custom link when customer-defined criteria are met.
Build the knowledge set
Everything your endpoint needs to answer well.
Approved questions and answers
Start with the questions customers already ask. Enter them by hand or upload a prepared Q&A list.
Suggested questions
VectorFAQ can recommend questions your team should answer, then add approved Q&A pairs to the repository.
Website URLs
Add public or internal URLs you want queried as retrieval data for product, policy, or help content.
Uploaded files
Upload documents that should be available to the AI when customers ask detailed questions.
Excluded topics
Define subjects the self-help experience should not answer, so sensitive or unsupported topics can be routed elsewhere.
From data to deployment
Vectorize once, serve answers anywhere.
Once your Q&A, suggested answers, URLs, files, and instructions are loaded, VectorFAQ vectorizes the data and answers user questions intelligently from your approved self-service knowledge base. Vectorizing turns your approved answers into a searchable AI index, so every deployment draws on the same up-to-date knowledge.
Schedule a demo- 01
Load knowledge and instructions
Add Q&A, review suggested questions, connect retrieval URLs, upload files, and define topics customers should not self-serve.
- 02
Grow the repository
Approve answers to suggested questions so your endpoint keeps covering more of the questions customers actually ask.
- 03
Vectorize and connect
Your repository is vectorized, then connected behind a button or link wherever customers or internal users need help.
Managed subscription
A self-service endpoint your team can keep tuning.
Customer portal
VectorFAQ customers log in to manage their subscription, approve suggested questions, update endpoint instructions, and customize the data connected to each self-service experience.
Monthly or annual pricing
Subscribe monthly or annually for hosted endpoint management, customization tools, and ongoing access to the VectorFAQ answer service.
VectorFAQ gave us a managed endpoint we could add to our support pages quickly, while still controlling the data and topics behind the AI answers.
Mara Ellis, VP Customer Experience at Northstar Labs
Fits wherever customers already look for help.
Add VectorFAQ to product pages, portals, help centers, employee intranets, and custom web apps with a simple endpoint connection.