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Add your answers
Type in the questions customers ask most, upload a spreadsheet, or point VectorFAQ at your website and help documents. It reads them for you.
Fast, safe customer self-service
An answer box for your website that only speaks in your words.
Customers ask in their own words; VectorFAQ answers instantly from the answers you approved — and hands anything it can't answer to your team.
- Seconds
- to an answer, day or night
- Your words
- only answers you approved
- Escalates
- to your team when unsure
45 seconds
Watch how VectorFAQ answers.
VectorFAQ
An answer box for your website.
Meaning, not keywords
You write one answer. Customers can ask the question a hundred ways.
A normal FAQ page only helps if the customer finds the exact question you wrote. VectorFAQ understands what a question means — one clear answer covers every way of asking it.
You wrote
What is your return policy?
Unworn items can be returned within 60 days of delivery for a full refund or exchange. Start a return from your order page or reply to your confirmation email.
Customers asked
- Can I send this back if it doesn't fit?Your return-policy answer
- how long do i have to get a refundYour return-policy answer
- Exchanges??Your return-policy answer
How it works
Up and running in three steps.
Put the box on your site
Paste one line onto any page, or share a link to a hosted question page. No developer needed for the link.
Customers ask, VectorFAQ answers
Approved answers are served word-for-word. Questions covered by your pages and files get a reply built from them — and everything else goes to your team, never a guess.
Who it's for: any business that answers the same questions over and over — shops, clinics, schools, software companies, property managers, support teams.
Why not just a chatbot?
Helpful, never reckless.
AI chatbots have promised refunds and discounts that never existed — and companies were made to honor them. VectorFAQ can't: it only serves what you approved, and hands anything else to a person.
| Criteria | Generic chatbot | Live chat | VectorFAQ |
|---|---|---|---|
| Where answers come from | The model's best guess | Varies agent to agent | Only answers you approved |
| Speed | Instant | Queues and staffed hours | Instant, 24/7 |
| When there's no good answer | It answers anyway | Depends who's on shift | Hands the customer to your team |
Live chat still has its place — VectorFAQ can hand a customer straight into yours. See the full comparison, line by line.
Beyond question-and-answer pairs
Feed it more than a list of questions.
Add your website and documents too, and questions you never wrote an answer for still get answered from your own material — and only your material.
Questions and answers
Start with what customers already ask. Type them in one at a time, or upload a spreadsheet of questions and answers.
Your website and documents
Point it at your site and upload manuals, price sheets, and policies. It reads them, answers from the source, and refreshes when you rescan.
Off-limits topics
Name the subjects it should never answer, like legal or medical advice, and where to send those customers instead.
Star your favorites
Spare your customers the scroll.
Most help pages bury the six questions everyone asks under sixty that nobody does. Star your favorites and VectorFAQ shows that short list first, right in the question box. Everything else is still there, one question away.
See our own starred listCommon questions5 starred
- What is your return policy?
- How long does shipping take?
- Do you offer gift wrapping?
- Can I change my order after checkout?
- Where is my order?
+ 46 more answers, one question away
On-brand by design
It looks like your website, not ours.
Your answer box shouldn't look like ours. Click Match my website and VectorFAQ drafts a matching look from your own site — shown to you before anything goes live.
- We read your site's colors, typeface, and corner style.
- We draft a matching look — fonts we can't load get the closest similar face.
- You review it, tweak anything, and save. That's it.
Questions? Ask us anything.
Type your question…Ask
The answer box arrives in our look. One click redraws it in this site’s own style.
You stay in control
Change an answer, and it changes everywhere.
One place to manage it
Sign in to edit answers, approve suggested questions, and set off-limits topics. Update once and every page serves the new answer.
Reporting built in
Every session is logged — answered, unanswered, or escalated — so you can see exactly what customers ask and fill the gaps.
Free to start, flat to grow
A free plan for a smarter FAQ page, and every new account begins with 14 days of everything — no credit card. Paid plans are flat, by question volume: no per-message credits, no per-seat fees.
Fits wherever customers already look for help.
Add the question box to product pages, help centers, customer portals, employee intranets, or any web page. Paste one line, or share a link.