Product
VectorFAQ turns your approved knowledge into a managed answer endpoint for your site. Below is the portal your team runs it from — curate what it may say, connect it anywhere, and read every session it serves.
Inside the portal
These panels are built from the portal's own components and labels, filled with a sample workspace — and the test panel is answering live. Use the sidebar the way your team would.
Approved Q&A, uploaded files, scraped webpages, and documents written right in the portal — plus the topics it must never answer and where to send people instead. Star the questions everyone asks and they show up first in your question box. And below it all, a test panel that is answering live on this page.
Everything this endpoint answers from — approved Q&A, uploaded files, scraped pages, and written documents — plus the topics it must not answer and where to send users instead.
The approved questions and answers your endpoints are allowed to serve. Answers are vectorized as they save and are immediately servable.
This panel is not a mock. It asks a real endpoint we run for Acme Outdoor — the sample workspace above — through the same public serving URL customers embed. Try one of its approved questions, an excluded topic, or something it can't answer.
In your portal this panel sits under the Knowledge Base, serving your content — an approved answer, an answer generated from your sources, or your escalation path.
How answers are served
Every question moves through the same three steps, and every session lands in Reporting as answered or unanswered — with unanswered questions queued for your team until they are addressed.
Your team wrote it, your team approved it, and it is served word for word. Nothing is paraphrased or improvised.
No approved match, so an answer is generated only from your uploaded files, scraped pages, and documents — with the passages it used cited. If your sources can't support an answer, it refuses rather than guesses.
When nothing servable exists, your escalation rule takes over — an email address, phone number, support form, or custom link — and the question stays unresolved in Reporting until you approve a Q&A for next time or mark it resolved.
Questions matching an excluded topic skip self-service entirely and go straight to your escalation path.
Security and privacy
Everything above only works if the data underneath is protected. This is how VectorFAQ treats yours.
All connections use TLS 1.2+ in transit, and uploaded files, Q&A repositories, URL indexes, endpoint instructions, and customer configuration are encrypted at rest with AES-256. Portal sessions use httpOnly cookies with access controls throughout.
Each managed endpoint is configured around its own customer data so one customer's retrieval content is not used to answer another customer's users.
VectorFAQ is designed so personnel do not see who a customer's end users are or what actual questions they ask unless the customer approves access.
Customers control endpoint instructions, excluded topics, approved Q&A, and whether VectorFAQ may review raw questions for support, troubleshooting, or configuration.
Your knowledge stays yours. Request an export or deletion of your organization's Q&A and knowledge data at any time and the VectorFAQ team will fulfill it.
Your data is never used to train AI models. Content is used for retrieval only, scoped to your endpoints, so your knowledge answers only your users' questions.
Next step
Start a free trial and enable customer self-service today.
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